Shipping policy
- Two to five day delivery for all standard stock items ordered before 12 Noon.
- Delivery is UK mainland only
- All kitchen units and full kitchen deliveries are a flat £150.00 delivery charge, this a two person delivery.
- Free Delivery is for all bathroom orders with a value of £500.00 or more.
- At the time of delivery, you must check all products for any sign of packaging or product damage and check the number of products delivered against the delivery note. You should report any damaged or missing products within seven days of delivery to our Customer Service Team on 01789 224 554. Please note that we will not be responsible for any damaged or missing products under delivery which are not reported within this time.
- Deliveries will be made between 7am and 6pm Monday to Friday (excluding Bank Holidays).
- All products must be paid for in line with our agreed trading terms.
- Our Customer Service Team will make a pre-delivery call to you (on the number you have provided) on the day prior to delivery.
- Our driver will also make a pre-delivery call to you (on the number you have provided) on the day of delivery.
- Deliveries will be made by a fleet with one driver, or via an authorised carrier where appropriate.
- Deliveries made may require your assistance with offloading of products, depending on the weight of the items delivered.
- At the point of delivering products we will aim to place them in a safe and accessible location.
- Deliveries require a signature as acceptance of the accuracy and quality of the products delivered.
- Any products delivered (within the ordered quantity) that are surplus to requirements will (where we agree to take a return for them) incur, and you will be responsible for, a £25 re-stocking charge per order.
- Please note that worktop deliveries will need someone to accept delivery and lift the worktop off with the delivery driver.